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Customer Care Specialist

SUMMARY

The Customer Care Specialist recognizes the importance of every customer and sales representative interaction and will take all necessary steps to analyze and rectify all requests and concerns, following-up in a timely manner.

ESSENTIAL DUTIES AND RESPONSIBILITIES

Additional duties may be assigned.  Management retains the discretion to change or add to the duties of this position.

  • Receives, processes, and prioritizes all orders
  • Provides order acknowledgement within 4 hours of order receipt to customers and sales reps
  • Request payment for all prepay orders
  • Processes payments via Desktop
  • Ensures that all orders ship within 24 hours and communicates issues and solutions immediately to customers and sales reps
  • Resolves all inquiries/escalations within 24 hrs.
  • Responds to all emails in a professional and timely manner
  • Maintains and updates customer files and orders
  • Work with Accounting department to efficiently process new accounts and their opening order
  • Handle Return inquiries are needed
  • All other duties as assigned

SKILLS & QUALIFICATIONS

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of knowledge, skill, and/or ability required.  Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.   

  • Must have excellent written and communication skills
  • Must have strong follow up skills
  • Must excel in a fast paced environment
  • Must have basic accounting knowledge in order to process customer payments and post them to customer account
  • Must be proficient with Microsoft Office and the ability to learn new software quickly
  • Must have excellent organizational and multi-tasking skills
  • Must have at least 1 year B2B Customer Service Experience

EDUCATION and/or EXPERIENCE

High school diploma or equivalent required; college education preferred

PHYSICAL DEMANDS

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of job.  Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee is regularly required to sit; use hands to finger, handle, or feel; reach with hands and arms; and talk and hear.  The employee is occasionally required to stand and walk. The employee must frequently lift and/or move up to 5 pounds.  Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception, and ability to adjust focus.  Must be able to take directional cues directly and indirectly.

WORK ENVIRONMENT

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee is rarely exposed to outside weather conditions
The noise level in the work environment is usually moderate

 

 Employment at Jaipur is contingent on the successful completion of a

criminal background check and a drug screen.

Jaipur employees are subject to pre-employment, post-injury, post-accident, reasonable suspicion

and random testing for illegal drug usage.

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