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Customer Care - Key/International Accounts

It is an exciting time to join Jaipur! With over 4500 retailers across the country and aggressive growth plans over the next 5 years, we are an established wholesaler in the home furnishings industry located in Norcross, Georgia (metro Atlanta area). In late Spring/Summer of 2017, we are relocating to a brand-new building in Acworth, Georgia.

From our beautiful designs in rugs and textiles to our story of 40,000 artisans, engaging with Jaipur is exciting and something to be proud of!  For the second year in a row, Inc. Magazine recognized us as one of the 5000 fastest-growing private companies in America. You can be part of our amazing team and help us accomplish even bigger goals.


The Key Accounts/International Specialist recognizes the importance of every customer and sales representative interaction and will take all necessary steps to analyze and rectify all requests and concerns, following-up in a timely manner.


Additional duties may be assigned.  Management retains the discretion to change or add to the duties of this position.

  • Receives, processes, and prioritizes all orders
  • Provides order acknowledgement within 24 hours of order receipt to customers and sales reps
  • Ensures that all orders ship within 48 hours and communicates issues and solutions immediately to customers and sales reps
  • Responsible for managing a portfolio of International and Key Accounts in order to foster and nurture profitable and long lasting relationships.
  • Proactively anticipate customer needs, identify any potential issues and provide clients with mutually beneficial solutions in a timely manner.
  • Act as the main point of contact and communicate frequently with clients on updates, information, concerns and suggestions.
  • Manage the day-to-day operations of all accounts within portfolio; working across departments to ensure prompt resolution of service issues or matters of customer concern to maintain effective relationships.
  • Ensure that all international shipments comply with country of import customs regulations.
  • Responsible for Key Accounts vendor compliance, routing and logistics.
  • Maintains and updates customer files and orders
  • Work with Accounting department to efficiently process new accounts and their opening order
  • Help company achieve monthly shipment goals with order processing and communication with shipping floor


To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of knowledge, skill, and/or ability required.  Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.   

  • Must have excellent written and communication skills
  • Must have strong follow up skills
  • Must excel in a fast paced environment
  • Must be proficient with Microsoft Office and the ability to learn new software quickly
  • Must have excellent organizational and multi-tasking skills


High school diploma or equivalent required; college education preferred


The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of job.  Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee is regularly required to sit; use hands to finger, handle, or feel; reach with hands and arms; and talk and hear.  The employee is occasionally required to stand and walk. The employee must frequently lift and/or move up to 5 pounds.  Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception, and ability to adjust focus.  Must be able to take directional cues directly and indirectly.


The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee is rarely exposed to outside weather conditions
The noise level in the work environment is usually moderate

 Employment at Jaipur is contingent on the completion of a successful

criminal background check and a drug screen.

Jaipur employees are subject to pre-employment, post-injury, post-accident, reasonable suspicion

and random testing for illegal drug usage.

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